All returns require a prior request for RA number, and that number must be clearly written on returned cartons. If received in new, restockable condition, credit will be issued, minus 25% restocking charges. 35% restocking charges for Stages/Risers and Mobile Cafeteria Tables. Returns will not be accepted on custom orders. Restocking fees may be waived if a replacement order from the same customer is sent. Returns not sent prepaid freight will not be accepted.
Cancellations are subject to NPS approval and must be submitted in writing. Any cancellation that is received after production has begun is subject to a 25% cancellation fee. Custom laminates, Premium laminates and edges and custom logos are subject to a 50% cancelation fee.